Warranty and Returns
All of our fitted materials are prepped and washed in Tide Free and Gentle, but may have marks from construction using washable marker and chalk. While it's always good to do a quick wash before use, you do not need to prep your diapers for absorbency.
Many of our products use upcycled materials. Upon arrival wool products are heated to 150 degrees to sanitize and then washed in Dawn dish soap to strip and deep clean. While we do our best to thoroughly clean these items, we cannot guarantee that the previous owner did not have pets, how they treated their wool or what products they used before us. They may smell faintly of Dawn, which should fade fairly quickly.
We are a dog friendly home, for those sensitive. Once wool covers are finished they are often washed and dried, and then stored in packages in drawers, but we can always rewash if someone is extremely sensitive. Please reach out if you need this.
Pretty Nifty Things guarantees our products to be free of material or workmanship defects for a period of 45 days from the arrival date to the original owner. This includes fabrics, stitching, seams, elastics, snaps and Velcro fasteners.
Pretty Nifty Things as with all manufacturers, is not responsible for damage to products caused by alteration, disassembly and reassembly, non-PNT embroidery, misuse, abuse, normal wear and fabric pilling from repeated washing and use, and reserves the right to make a fair determination.
The returned item will be repaired or replaced. If the original item is not in stock, we will replace it with a comparable item as available.
*The returned defective item must be unused or if used, washed and dry.
*If product is confirmed defective and approved for a refund, we will refund your return shipping cost through an electronic refund.
*Your name as original purchaser and invoice number must be supplied.
Items covered by warranty
- Sewn Seams
- Fabric and PUL (waterproofing)
Cases a warranty may become voided:
The Pretty Nifty Things warranty DOES NOT cover leaking due to an improper fit, repelling, staining, diaper odor, normal wear & tear, natural fiber wear holes, snags, shrinkage, or diaper rash. If your baby has a diaper rash, seek medical advice. The warranty does not cover issues related to washing machine or dryer defects, improper product care, or improper usage.
A decrease in elasticity over time is inevitable. Factors such as hard water, constant stripping, use of fabric softeners, oxyclean, hydrogen peroxide, bleach, vinegar or scented detergents, extreme high temperatures, and smaller than recommended stashes (which can lead to overuse), can affect the life of the elastics. In cases such as these, they are not covered by our warranty.
In terms of the embroidered diapers, due to the particularity of the embroidery process, the embroidery on the diaper is not resistant to friction. Please avoid washing along with products with a hook-and-loop fastener. Broken thread in the embroidery part of the diaper is not in the scope of the warranty.
To make a warranty claim
If the item falls under our warranty, please email us at prettyniftythingsshopATgmail.com with the following information and we will get back to you as soon as we can with the next steps.
- What issue are you having with the product?
- When did you purchase the product?
- Attach order number or the original receipt from prettyniftythings.com or Paypal.
- Attach photos of the issue.
To contact us about any warranty questions, please email us at prettyniftythingsshopATgmail.com
Please inspect your order upon receipt and notify us within 7 days if you would like to return your item. To set up a return, please email prettyniftythingsshopATgmail.com. Be sure to include your name and invoice number. Returned items must be unwashed and unworn and free from any pet hair, odor or other debris. Returned items that are received in any condition other than brand new will be refused and returned at the buyer’s expense.
RETURN SHIPPING POLICY: You will be responsible for shipping your return to Pretty Nifty Things, this will be removed from your refund or store credit.
Can I return my item(s)?
We are confident that you’ll love your items from Pretty Nifty Things! If for some reason that you aren't happy, just let us know within 7 days of receiving your order to initiate a return at prettyniftythingsshopATgmail.com. Be sure to include your name and invoice number. Returned items must be unwashed and unworn and free from any pet hair, odor or other debris. Returned items that are received in any condition other than brand new will be refused and returned at the buyer’s expense.
Returns will be available to the original purchaser only, minus return shipping and a 15% restocking fee on returned product, within 7 days of receiving your order. All cancelled orders will be charged a $5 restocking fee.
At this time we are unable to facilitate product exchanges, however a store credit for a returned item may be used to purchase the item(s) you’d like.
Please keep your items new, unused, unwashed items in their original condition may be returned. Original condition means free of any odor, smoke, perfume, lint, pet hair, etc. Items must include all original tags and packaging (if applicable).
We reserve the right to refuse a refund if we find our product has been clearly abused, altered, misused, damaged, repaired, stained, or excessively soiled.
Are shipping costs refundable?
Please note that we cannot refund the shipping costs for your purchase or your return. If the refund is due to a faulty item, shipping and return costs are on us.
When will I get my refund?
Once your return is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your return request. If approved, your request will be processed within 5-7 working days. The refund will be back to your original payment method.
How do I mail the return back to you?
Please take your item(s) to your local post office at your own cost. We request that you acquire a proof of postage receipt and retain this until you receive an email confirmation that we have received your return and are processing it. Without a return tracking number, we may not be able to honor your return if it becomes lost in transit. We do not refund postage costs.
What if an item is faulty?
If you think your product has suffered a manufacturing fault, you have received a wrong item, or an item is missing, please contact us at prettyniftythingsshopATgmail.com within 7 days of receiving your order. Items that are damaged due to excessive or long-term use are not considered faulty.
If you have more questions, feel free to contact us at prettyniftythingsshopATgmail.com and you will receive a reply within 1-2 days. Please send us a direct message on Facebook for a faster response time.